The increasing competition of domestic, regional & global market, added by escalation of uncertainty in business world, encouraged the companies to increase their executives' knowledge within the new paradigm in management of technology sector. In order to assist the organization’s executives in industries, services and governments sector to understand and able to apply those paradigm, Master’s Program in Management of Technology (MMT) – 10th November Institute of Technology (ITS) established Advanced Learning Program which provides further insight & training for Executives in Management of Technology.

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Peningkatan kompetisi pasar domestik, regional & global ditambah dengan peningkatan ketidakpastian dalam dunia bisnis mendorong perusahaan untuk meningkatkan pengetahuan eksekutif mereka dalam paradigma baru dalam sektor manajemen teknologi. Untuk membantu eksekutif organisasi dalam sektor industri, servis dan pemerintahan dalam memahami dan mampu mengaplikasikan paradigma tersebut, Magister Manajemen Teknologi (MMT) - ITS menyelenggarakan Advanced Learning Program yang memberikan pemahaman dan pelatihan mendalam bagi Eksekutif dalam Manajemen Teknologi.

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Workshop Agenda 2008

Advanced Learning Program will conduct some workshops which will be held from March to August 2008. Some of the topics are:

  • Design for Six Sigma (DFSS): Quality Engineering Using Taguchi’s Robust Design,
  • Structural Equation Modeling (SEM) for Customer Satisfaction Research,
  • Return on Quality (ROQ): Measuring The Financial Impact of Your Company’s Quest for Quality,
  • Computer Based Statistical Methods for Marketing Research,
  • Six Sigma Quality Improvement: Creating Statistically Based Continuous Improvement, and
  • Optimal Design and Control of Stochastic System: Profiting from Uncertainty.

The six workshop topics above will provide and also enrich the executives with the reliable and modern methodologies in gemanament of technology in order to be the leader of its implementation.


Workshops Overview

Return on Quality (ROQ) * August 23th - 24th, 2008 *

Return on Quality (ROQ) is a methodology to measure the effectiveness of quality improvement program investment. ROQ approachment is based on the assumption that quality improvement is indeed an investment, and those investment has to be financially accountable. Interrelated with the investment, service quality and customer satisfaction must be able to be correlated with the retention rate and market share.
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Return on Quality (ROQ) adalah suatu metodologi untuk mengukur efektifitas investasi program peningkatan kualitas. Pendekatan Return on Quality (ROQ) didasarkan pada asumsi bahwa peningkatan kualitas adalah investasi dan investasi yang dilakukan harus dapat dipertanggungjawabkan secara finansial. Berkaitan dengan investasi tersebut, service quality dan customer satisfaction harus dapat dikaitkan dengan retention rate dan market share.




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Optimal Design and Control of Stochastic System: Profiting from Uncertainty

Organizations/companies must be able to measure and manage the uncertainty in order to raise their profit. In this particular situation, the organizations/companies have to change their business strategy to survive by improving the skill of executives in measuring and managing the uncertainty to make them able to anticipate the impact of the uncertainty to the profit obtained.
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Organisasi/perusahaan dituntut mampu mengukur dan mengelola ketidakpastian (uncertainty) untuk meningkatkan keuntungan (profit). Dalam kondisi ini organisasi/perusahaan harus mengubah strategi bisnisnya agar tetap survive, yaitu dengan meningkatkan kemampuan Eksekutif dalam mengukur dan mengelola ketidakpastian, sehingga mampu mengantisipasi dampak ketidakpastian terhadap profit yang diperoleh.

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Six Sigma Quality Improvement: Creating Statistically Based Continuous Improvement

Six Sigma is method or a dramatic quality control and improvement technique which has been a breakthrough in quality management. Many quality management experts declared that this method (early developed by Motorola company in United States) can be accepted widely in industrial world. Since the industry realm has become desperate for the existing quality management system which is unable to make improvement toward zero defect level.
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Six Sigma merupakan suatu metode atau teknik pengendalian dan peningkatan kualitas dramatik yang merupakan terobosan baru dalam bidang manajemen kualitas. Banyak ahli manajemen kualitas menyatakan, bahwa metode yang pada awalnya dikembangkan oleh Perusahaan Motorola di Amerika ini dapat diterima secara luas oleh dunia industri. Karena kalangan industri merasa putus asa terhadap sistem manajemen kualitas yang ada, dimana tidak mampu melakukan peningkatan menuju tingkat kegagalan nol.

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Computer Based Statistical Methods for Marketing Research

The improvement of competitiveness quality in order to survive in competition era must be supported with the improvement of knowledge, skill and also attitude of the executives, especially marketing division. The application of marketing research based on the computer, aims to improve marketing effectiveness to reach marketing performance improvement, which is measured by the escalation of market share and customer loyalty.
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Peningkatan kualitas daya saing perusahaan agar mampu survive dalam era kompetisi harus didukung dengan peningkatan pengetahuan, ketrampilan sekaligus sikap dari Eksekutif terutama Bagian Marketing. Pengaplikasian riset pemasaran berbasis komputer berfungsi meningkatkan efektifitas pemasaran sehingga tercapai peningkatan kinerja pemasaran, yang diukur dengan peningkatan market share serta loyalitas pelanggan.

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Structural Equation Modeling (SEM) for Customer Satisfaction Research

Structural Equation Modeling (SEM is one of the latest multivariate statistical technique which is developed to respond the question of research about behavior that having character of gradual or dimensional connection series. By using SEM, it is possible to test gradual connection series (by applying structured equation) and also testing the shaper of dimensions of a construct in the same time by the utilization of Confirmatory Factor Analysis.
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Structural Equation Modelling (SEM) adalah suatu teknik statistika multivariat mutakhir yang dikembangkan untuk menjawab pertanyaan riset perilaku yang bersifat rangkaian hubungan berjenjang maupun dimensional. Dengan menggunakan teknik Structural Equation Modeling (SEM), memungkinkan untuk menguji sebuah rangkaian hubungan berjenjang dengan menggunakan persamaan terstruktur dan sekaligus menguji dimensi-dimensi pembentuk suatu constract dengan menggunakan Analisis Faktor Konfirmatori.



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Design for Six Sigma (DFSS)

DFSS is the application of Six Sigma’s principles on product design in the manufacture and its supporting processes.
DFSS can be implemented on product’s design or manufacturing process as well as on business or service process. One of the most popular term from DFSS method is DMADV, which is described as: Define, Measure, Analyze, Design and Verify.
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Design for Six Sigma (DFSS) adalah aplikasi dari prinsip-prinsip Six Sigma pada design produk dalam manufaktur dan proses pendukungnya. DFSS dapat diterapkan pada design atau proses manufaktur produk serta proses bisnis atau service. Salah satu yang populer dari Metode Design for Six Sigma adalah DMADV yang dijabarkan sebagai : Define, Measure, Analyze, Design dan Verify.

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